Terms & Conditions

These Terms & Conditions outline how Change & Grow Counselling Services operates and what you can expect when using this website or engaging in counselling services.
 
By accessing this website or booking a session, you agree to these terms.

Counselling is a confidential and collaborative process designed to support you in exploring your thoughts, feelings, and behaviours in a safe, non-judgemental environment.
Change & Grow Counselling Services offers integrative counselling, drawing from approaches such as Humanistic, CBT, and Psychodynamic therapy. All work is guided by the ethical frameworks of the British Association for Counselling and Psychotherapy (BACP) and the National Counselling Society (NCS).

• Sessions are typically 50 minutes in duration
• Sessions may take place:
  • Face-to-face
  • Online
  • Telephone
  • Walk & Talk (where agreed)
• Wherever possible, sessions will take place at the same time each week

If you need to change your appointment time, please provide as much notice as possible.
 

• Session fees will be clearly communicated prior to booking
• Payment methods may include bank transfer or cash (where applicable)
• Payment details will be provided upon request or at the time of booking

Sessions must be paid for in accordance with the agreed terms.

• A minimum of 48 hours’ notice is required to cancel or rearrange a session
• Cancellations with less than 48 hours’ notice may incur a charge
• Cancellations with less than 24 hours’ notice are charged at the full session fee
• Late arrival may result in a shortened session, which remains fully payable

If your counsellor needs to cancel, at least 48 hours’ notice will be given wherever possible.

For remote sessions, you are responsible for ensuring:

• You are in a private, safe, and quiet space
• Your device and internet connection are secure
• You have access to a telephone in case of connection issues

Every effort will be made to maintain confidentiality and continuity during online or telephone sessions.

Face-to-face sessions take place at:
Mamabear Herbal Clinic
47 Capel Road
Oxhey Village
WD19 4AE

All sessions and personal information are treated as confidential in line with professional and legal standards.

Confidentiality may only be broken in the following circumstances:

• Risk of serious harm to yourself or others
• Safeguarding concerns involving children or vulnerable adults
• Legal obligations (e.g. court order)

Further details can be found in the Privacy Policy.

In accordance with professional requirements, the counsellor attends regular supervision. This ensures safe and effective practice. All discussions are anonymised to protect your identity.

In the event that the counsellor is unable to continue sessions due to illness or unforeseen circumstances, arrangements may be made to:

• Inform you as soon as possible
• Provide appropriate onward referrals where available

• The content on this website is for general information only
• It does not replace professional medical or mental health advice
• While every effort is made to ensure accuracy, no guarantees are given regarding completeness or reliability

Change & Grow Counselling Services is not liable for:

• Any indirect or consequential loss arising from use of this website
• Decisions made based on website content without seeking professional advice

These Terms & Conditions may be updated at any time. Please check this page periodically to stay informed.

If you have any questions about these Terms & Conditions, please get in touch:
T: 07541 957662
E: info@changeandgrow.co.uk